Question 1

How do I place an order?

Accepted Answer

Browse the shop, add cookies or a gift box to your cart, and check out securely. Prefer to chat? Tap the WhatsApp button and we'll take your order personally.

Question 2

Can I build my own box?

Accepted Answer

Yes! Use 'Build Your Own Box' to mix any cookies you like in a 4, 6 or 9 box. Perfect for picky eaters and big celebrations.

Question 3

Do you offer same-day delivery?

Accepted Answer

Within Tirana, orders placed between 10:00–21:00 every day are delivered by Wolt.

Question 4

Where do you deliver?

Accepted Answer

We deliver across Tirana, operating with the delivery company Wolt. Every order ships in our signature box so cookies arrive intact.

Question 5

How are the cookies packaged?

Accepted Answer

Every order ships in our signature box so cookies arrive intact, with instructions inside on how to keep them fresh.

Question 6

How long do the cookies stay fresh?

Accepted Answer

Best enjoyed within 72 hours. Keep them in an airtight container and warm as per the instructions on the box for that fresh-baked, melty experience.

Question 7

Do you cater to allergies?

Accepted Answer

Each product page lists full ingredients and allergens. Our kitchen handles gluten, dairy, eggs and nuts, so we can't guarantee zero cross-contamination. Contact us for specific needs.

Question 8

Are any cookies vegan or gluten-free?

Accepted Answer

Yes — alongside our classics we bake vegan and gluten-free cookies, so there's something for everyone. Availability rotates, so check the current menu or message us for today's options.

Question 9

Do you do events and bulk orders?

Accepted Answer

Absolutely. We offer branded boxes, custom cookies and volume pricing for client gifting, team celebrations, events and seasonal gifting. Visit our Events page or email kukialbania1@gmail.com.

Question 10

Can you add our company logo?

Accepted Answer

Yes — we can add branded sleeves, custom message cards and even logo treats for larger orders. Tell us your idea on the Events page.

Frequently asked questions

Frequently asked questions